Fashion Silver - FAQ

Fashion Silver - FAQ
1. HOW DO I FIND OUT MY RING SIZE?
In each product page a link at the bottom of description where It will you take you to page with all the sizes on it. Ring Size Page.
 
2. IS THE JEWELLERY SOLID SILVER AND IS IT HALLMARKED?
Other than the specific categories like STAINLESS STEEL RINGS or TRENDY EARRINGS, the rest of our merchandise is in solid sterling silver, hallmarked 925
 
3. DO YOU HAVE A PHYSICAL SHOP?
We are an online - e-commerce shop but we are willing to see customer in Central - South London.
 
4. HOW LONG WILL MY ORDER TAKE?
We are aware of your excitement to receive your order as quickly as possible and for 80% of our products will reach your doorstep in 3 to 5 days in United Kingdom.  For the remaining items we partnership with some well known manufacturer and you will receive your order in 2 to 4 weeks after placing your order.
 
5. HOW DO I CONTACT FASHION SILVER?
In each product page a link at the bottom of description where It will you take you to page with all the sizes on it. Ring Size Page.
 
6. CAN ORDERS BE PLACED FROM ABROAD?
Yes.  We ship our items through Royal Mail International recorded deliver.
 
7. CAN ORDERS BE DELIVERED TO A DIFFERENT ADDRESS TO MY OWN OR MY CARD DETAILS ADDRESS?
Yes. You can have a different shipping address from your billing address.
 
8. IS THERE VAT CHARGED ONLINE?
All prices on line include VAT.
 
9. HOW CAN I RETURN OR EXCHANGE AN UNWANTED ITEM THAT WAS PURCHASED FROM FASHIONSILVER.CO.UK?
If you are not happy with your goods that were purchased online, and you are in the UK or EU, please return them to us within 14 days. We will be happy to exchange or refund, providing the goods are returned in perfect condition and in their original packaging.  On receipt of the returned goods we will give you a refund of the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.   Please send your items to: Internet Purchase Returns, Fashion Silver, 193 Rodney Road, London, SE17 1RG. UK. This policy is for internet purchases only. We only accept customer returns via post at this address.
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